Questions? We’ve got you.
Everything you need to know about orders, styling and caring for your LUSTREPOP pieces.
Shipping
Options, timelines and tracking.
→Returns
Easy returns and exchanges.
→Product care
Keep your pieces looking their best.
→Order help
Changes, cancellations and more.
→HELP CENTER
The little details
When will my order ship?
Orders are prepared within 1–2 business days. You’ll receive a shipping confirmation with tracking details as soon as your order is on its way.
How can I track my order?
Use the tracking link in your shipping confirmation. Please allow up to 24 hours for the carrier status to update.
Do you ship internationally?
Available destinations and delivery estimates are shown at checkout. Import duties or local taxes, when applicable, are the customer’s responsibility.
Can I change or cancel my order?
Contact us as soon as possible. We cannot guarantee changes after fulfillment begins, but we will always try to help.
What is your return policy?
Eligible unused, unworn items in their original packaging may be returned within 30 days of delivery. Visit our Returns page for instructions and exclusions.
How should I care for my accessories?
Keep pieces dry, store them flat, and spot clean fabric gently. Avoid perfume, hairspray and prolonged moisture on metal hardware.
Is LUSTREPOP packaging gift-ready?
Yes. Every order is packed with care and without prices on the product packaging. You can add a gift note at checkout.
Still need a hand?
Our LUSTREPOP team is here for you. We’ll get back to you within two business days.
CONTACT US ✦